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FAQs
Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help
We offer comprehensive freight solutions including open carrier transport, enclosed carrier shipping, door-to-door delivery, and terminal-to-terminal shipping. Each method is tailored to your specific cargo type, budget, and delivery timeline requirements. Our team will recommend the most cost-effective and reliable option for your transport needs.
You can track your shipment in real-time using our online tracking system. Simply enter your tracking number on our website or use our mobile app. We provide detailed updates including pickup confirmation, transit status, and final delivery confirmation. You'll also receive email notifications at each milestone of your cargo's journey.
For freight shipping, you'll need a commercial invoice, packing list, and bill of lading. For international shipments, additional documents like customs forms, import permits, and certificates of origin may be required. We handle all documentation and guide you through the specific requirements based on your destination and cargo type.
Shipping times vary by method and destination. Domestic shipments typically take 1-7 days depending on distance, while international freight shipping can take 15-45 days depending on the route and destination. We provide accurate delivery estimates when you request a quote and keep you updated throughout the transport process.
Yes, we offer comprehensive cargo insurance for all shipments. Our insurance coverage protects against loss, damage, and theft during transit. We can arrange insurance for the full value of your goods, and our team will assist with any claims processing if needed. Insurance rates are calculated based on cargo value and shipping method.